About Meridian Pack
Meridian Pack manufactures folding cartons and inserts for food and cosmetics brands, buying board, inks and tooling from a long tail of suppliers.
The challenge
“If the person who owned the relationship was away, the answer waited. We could not even tell you how many questions were waiting.”
Supplier questions landed in individual inboxes. There was no shared view of what was outstanding or how long it had been there.
The solution
Queries now arrive against the order they concern, visible to the whole team, with an owner and a clock. Suppliers see the same thread instead of guessing whether their email arrived.
The results
“Suppliers stopped chasing us, which means we stopped chasing each other.”
Median response time fell to under a day, and the team can answer the question it never could before: how much is waiting on us right now.
Looking ahead
Meridian is adding supplier-side confirmations so delivery dates update without anyone retyping them.
